Elish Remediation Inc. (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website elishremediation.com (“Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

By using our Website, submitting your information, or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

• Personal Information (e.g., name, email, phone number, address, job details)
• Commercial Information (e.g., services requested or purchased)
• Internet Activity (e.g., browsing behavior on our site)
• Device Information (e.g., IP address, device type, browser type)
• Geolocation Data (if voluntarily shared through a form or IP lookup)

2. How We Collect Information

We collect information:

• Directly from you when you fill out forms, call, email, or interact with our staff.
• Automatically as you navigate through our site (via cookies or analytics tools).
• Through third-party service providers (e.g., scheduling software, contact forms, web hosting providers).

Note about Hosting and Website Platform:
Our website is built and hosted using 10Web, a third-party platform powered by WordPress and hosted on Google Cloud. These providers may temporarily process technical and usage-related data (such as IP address and browser type) to deliver our website and ensure its security and performance. However, they are not permitted to use your data for their own marketing or analytics purposes.

3. How We Use Your Information

We use your information to:

• Provide and manage appointments, quotes, and services.
• Communicate with you, including sending updates and confirmations.
• Improve our website functionality and user experience.
• Comply with legal obligations.

Text Message Updates:
Elish Remediation Inc. sends text message updates and responses to the customers about appointments, pricing, and products offered at elishremediation.com. Mobile phone information is stored securely and will not be shared with third parties or affiliates for marketing or promotional purposes.

You may opt out of receiving text messages at any time by replying “STOP” to any message or contacting us directly.

4. Sharing of Information

We do not sell your personal information. We may share information:

• With service providers who perform services on our behalf (e.g., IT services, CRM platforms, website hosting), under strict confidentiality.
• As required by law, regulation, or legal process.
• In the event of a business transfer (e.g., merger, acquisition), in accordance with applicable privacy laws.

5. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, disclose, or sell.
• Request access to or deletion of your personal information.
• Opt out of the sale of your personal information (we do not sell).
• Correct inaccurate information.
• Limit the use or disclosure of sensitive personal information (if applicable).
• Not be discriminated against for exercising your privacy rights.

6. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure.

7. Retention of Data

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Children’s Privacy

Our services are not directed to or intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13. If we learn we have collected information from a child under 13 without parental consent, we will delete it.

9. Cookies and Tracking

Our website may use cookies or similar tracking tools enabled through the 10Web platform or associated WordPress plugins. These help us enhance your experience, understand usage patterns, and improve site functionality. You can adjust your browser settings to disable cookies, though it may affect site performance.

10. Changes to This Policy

We reserve the right to update or revise this Privacy Policy at any time. The “Effective Date” at the top will reflect the date of the latest update. Your continued use of the site constitutes acceptance of the revised policy.